Last Updated: January 1, 2025
Global Good Dog LLC ("Global Good Dog," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at globalgooddog.com, use our dog training services, or otherwise interact with our business. By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services immediately.
Information We Collect
We collect information in several ways depending on how you interact with Global Good Dog. The types of information we may collect include the following:
Personal Information You Provide
When you fill out a contact form, book a training session, register for a group class, subscribe to our newsletter, or otherwise communicate with us, you may provide personal information such as:
- Your full name, email address, phone number, and mailing address
- Your dog's name, breed, age, weight, and health or behavioral history
- Training session records and notes, including dog behavior assessments, progress reports, and customized training plans created by our trainers
- Photos and videos taken during training sessions for progress tracking, with your consent
- Client communication records, including emails, text messages, and notes from phone consultations
- Payment and billing information, such as credit card numbers, billing addresses, and transaction history
- Emergency contact information and veterinarian details you provide for your dog's safety
Information Collected Automatically
When you visit our website, certain information is collected automatically through cookies and similar tracking technologies. This usage data may include:
- Your IP address, browser type and version, and operating system
- Pages you visit on our website, the time and date of your visit, and the time spent on each page
- The referring website or search engine that directed you to our site
- Device identifiers, screen resolution, and language preferences
- Interactions with our interactive tools, such as the Training Cost Calculator, Exercise Needs Calculator, and Puppy Readiness Quiz
How We Use Your Information
Global Good Dog uses the information we collect for the following purposes:
- Providing and managing our services: To schedule and conduct dog training sessions, create customized training plans, track your dog's behavioral progress over time, and deliver follow-up support after training is complete.
- Communication: To respond to your inquiries, send appointment confirmations and reminders, provide training homework and resources, and deliver newsletters or educational content you have opted into receiving.
- Improving our website and services: To understand how visitors use our website, identify which pages and tools are most helpful, diagnose technical problems, and enhance our content and user experience.
- Analytics and performance: To analyze website traffic patterns, measure the effectiveness of our marketing efforts, and compile aggregate statistical data that does not personally identify any individual visitor.
- Safety and documentation: To maintain records of dog behavior assessments, track training session outcomes, and document safety-related incidents as required by our professional liability insurance.
- Legal compliance: To comply with applicable laws, regulations, and legal processes, and to enforce our Terms of Service.
Information Sharing and Disclosure
Global Good Dog does not sell, rent, or trade your personal information to third parties for their marketing purposes. We will never share your personal data except in the following limited circumstances:
- Service providers: We may share information with trusted third-party service providers who assist us in operating our website, processing payments, sending emails, or performing other business functions on our behalf. These providers are contractually obligated to use your information solely for the purposes we specify and to maintain its confidentiality.
- Veterinary coordination: With your explicit consent, we may share relevant behavioral assessment information with your veterinarian when we believe a medical evaluation may be appropriate for your dog's wellbeing.
- Legal requirements: We may disclose your information if required to do so by law, in response to a valid subpoena, court order, or government request, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website before your information becomes subject to a different privacy policy.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather information about how our site is used. Cookies are small text files stored on your device by your web browser.
Types of Cookies We Use
- Essential cookies: These are necessary for our website to function properly. They enable core features such as page navigation, access to secure areas, and remembering your cookie consent preferences. Our cookie consent cookie (ggd_cookie_consent) falls into this category.
- Analytics cookies: These cookies help us understand how visitors interact with our website by collecting information about pages visited, time spent on site, and error messages encountered. We use this data in aggregate form to improve our website.
- Functional cookies: These cookies remember choices you make on our website, such as form inputs or tool settings in our interactive calculators, to provide a more personalized experience.
Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or set preferences for certain websites. Please note that disabling cookies may affect the functionality of certain features on our website. For detailed instructions on managing cookies in your specific browser, please refer to our Cookie Policy.
Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission via SSL/TLS on our website, secure storage of client records, restricted access to personal information on a need-to-know basis among our staff, and regular review of our data collection, storage, and processing practices. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any login credentials associated with your account.
Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take prompt steps to delete that information from our records. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected] so we can take appropriate action.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information. These rights may include:
- Right to access: You may request a copy of the personal information we hold about you and your dog.
- Right to correction: You may request that we correct any inaccurate or incomplete personal information in our records.
- Right to deletion: You may request that we delete your personal information, subject to certain legal exceptions such as record-keeping requirements.
- Right to opt out: You may opt out of receiving marketing emails at any time by clicking the "unsubscribe" link in any email we send or by contacting us directly.
California Residents (CCPA)
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information. You have the right to know what personal information we collect, use, and disclose. You have the right to request deletion of your personal information. You have the right to opt out of the sale of your personal information, though Global Good Dog does not sell personal information. You also have the right to non-discrimination for exercising your CCPA rights. To exercise any of these rights, please contact us at [email protected] or call us at (512) 804-9473. We will respond to verifiable consumer requests within 45 days.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide our training services, comply with our legal obligations, resolve disputes, and enforce our agreements. Training session records and behavior assessments are typically retained for a minimum of three years after your last active training session to support follow-up consultations and continuity of care for your dog. After the applicable retention period expires, we will securely delete or anonymize your information. You may request earlier deletion of your data by contacting us, subject to any legal retention requirements.
Third-Party Links
Our website may contain links to third-party websites, services, or resources that are not operated or controlled by Global Good Dog. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party websites you visit. We are not responsible for the content, privacy practices, or security of any external sites linked from our website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email or a prominent notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of those changes.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using any of the following methods:
- Email: [email protected]
- Phone: (512) 804-9473
- Mail: Global Good Dog LLC, 4712 South Congress Avenue, Suite 210, Austin, TX 78745
We will make every reasonable effort to respond to your inquiry within 30 business days.